SAP announced availability of SAP S/4HANA service packages to help enable fast and effective support for implementations of SAP Business Suite 4 SAP HANA (SAP S/4HANA) and provide a base for adopting future innovations.
The service packages cover all project phases and scenarios of SAP S/4HANA, including system conversion, landscape transformation and new implementations as well as all deployment options of SAP S/4HANA – on-premise, cloud and hybrid, and combine the expertise of SAP’s Digital Business Services unit with the broader partner ecosystem.
The SAP S/4HANA service packages consolidate diverse services and embedded support in four distinct offerings, each with an increasing level of engagement.
- SAP ActiveEmbedded for planning and safeguarding of SAP S/4HANA: This offering serves as the foundation service. It includes guidance on impact, challenges and the benefits of adopting SAP S/4HANA. It provides expertise on demand from a dedicated technical quality manager as well as access to a mission control center located remotely at an SAP facility.
- SAP ActiveEmbedded for technical implementation of SAP S/4HANA: This offering supports technical implementation, with experts providing detailed implementation planning. This service offers an innovation road map tailored to the customer’s needs, and individualized technical architecture and infrastructure documentation.
- SAP ActiveEmbedded for functional implementation of SAP S/4HANA: This offering supports implementation of innovations and new business scenarios for SAP S/4HANA. It provides modified custom code based on specific system needs to give customers more time to innovate and focus on value-added business practices. With this guidance, customers can progress swiftly through an optimized business transformation based on SAP S/4HANA.
- SAP MaxAttention™ for innovation with SAP S/4HANA: This offering delivers full business experience focused on SAP S/4HANA end to end. Advanced expertise provides guidance for anticipating the new business process scenarios required in the digital world.
“With this latest announcement, SAP continues the successful evolution of its services and support offerings to more closely match customers’ wants and needs as they move to achieve the full benefits of implementing SAP S/4HANA,” said John Madden, IT services practice leader at Ovum. “Digital transformation is top-of-mind among SAP customers, and they need consolidated, packaged services and support, delivered reliably and quickly, to accelerate their digital projects.”
For more information on SAP S/4HANA service packages, please visit the SAP News Center or find further information here. Or talk directly with the service and support experts at this year’s SAPPHIRE NOW conference. Find out more here.